FAQ

Frequently Asked Questions

Q: Do I need to bring my insurance card to every visit?
A: Yes, your insurance card is needed to keep your account up to date and accurate.

Q: Will there be a copay for every visit?
A: Depending on your insurance, a copayment may be required. You may contact your insurance company to check if your plan requires that we collect a copayment.

Q: What if I am going to be late for my appointment?
A: We request that you plan to arrive 10 minutes before your appointment, so that your child is in the room and ready for the provider for the scheduled appointment time. Please contact our office if you are going to be late or cannot keep your appointment. If you are 15 minutes or more late for a Well Visit, you may be asked to reschedule. Our office staff will assist you with rescheduling if necessary.
 

Q: Why is it important that one of the physicians from Healing Hearts Pediatrics to be listed as my primary care physician (PCP)?

A: If your insurance requires a PCP and one of our providers is not listed, this may result in the charges being denied by your insurance carrier and you being responsible for the charges for all dates of service.

Q: Will I need a referral if the doctor sends my child to see a specialist?
A: Each insurance policy has different requirements. Please contact your insurance company for more information. If your insurance plan requires a referral, you may call our office to request an appointment for further evaluation.

Q: When will my medication refill request be processed?
A: Medication refills are managed Monday through Friday, from 8:00 am – 5:00 pm and will be processed in 24-48 business hours. Prescriptions for controlled substances, such as ADHD medication, require a 72-hour notification, and must be picked up at our office with identification.

Q: When will my child’s physical/school forms be processed?
A: In most cases, forms will be completed within 24-48 business hours. Please make sure you complete all of the required parent portions of the forms before dropping them off at the office. More lengthy forms such as FMLA or disability forms may take longer depending on what information is required.

Phone lines are open Monday-Friday
8:00am to 5:00pm

Chandler location

595 N. Dobson Road Suite A18, Chandler, AZ 85224

Our Chandler office is located on the Southeast corner of Dobson and Galveston (between Chandler Blvd and Ray Rd)

Map to our Chandler Office

Gilbert location

3420 S. Mercy Road, Ste 124, Gilbert, AZ 85297

Our Gilbert office is located at Val Vista and the Loop 202. We are in the building behind the Mercy Gilbert Hospital ER (next to the Core Institute)

Map to our Gilbert Office

Queen Creek location

21805 S Ellsworth Rd Suite 111 Queen Creek, AZ 85142

Our Queen Creek office is located in the Queen Creek Professional Village on the Southeast corner of Rittenhouse and Ocotillo, behind the CVS Pharmacy.

Map to our Queen Creek Office
Lunch is taken Monday-Friday 12:00pm to 1:30pm